pengaruh motivasi pelayanan publik terhadap kinerja pegawai dengan organizational citizenship behavior sebagai variabel intervening pada sinas tenaga kerja dan transmigrasi provinis jambi

Putri Maha Sari Putri; Shofia Amin; Sumarni Sumarni

doi:10.22437/jbsmr.v7i2.33376

Authors

Putri Maha Sari Putri Universita Jambi
Shofia Amin Universita Jambi
Sumarni Sumarni Universita Jambi

DOI:

https://doi.org/10.22437/jbsmr.v7i2.33376

Keywords:

employee performance, Public Service Motivation, Organizational Citizenship Behavior

Abstract

This research aims to examine and analyze the influence of public service motivation on
employee performance through organizational citizenship behavior. Using quantitative methods,
data collection techniques are used through observation, questionnaires and documentation.
Hypothesis testing was carried out using the Structural Equation Model (SEM) technique with
the smartPLS program. The research results show that: 1) public service motivation has a
positive and significant effect on employee performance, 2) public service motivation has a
positive and significant effect on organizational citizenship behavior, 3) organizational
citizenship behavior has a positive and significant effect on employee performance, 4) Public
service motivation has a positive and significant effect on employee performance with
organizational citizenship behavior as an intervening variable.
Keywords: Employee Performance, Public Service Motivation, Organizational Citizenship
Behavior

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