Analisis Tingkat Kepuasan Pasien Rawat Jalan di Puskesmas Simpang IV Sipin Kota Jambi
DOI:
https://doi.org/10.22437/jkmj.v7i1.21528Abstract
Quality is a dynamic condition associated with products, services, people, processes and the environment that meet and exceed expectations. Patient satisfaction was closely related to the quality of health services. This study aims to analyze the level of satisfaction and priorities for improving the quality of services among outpatients at Puskesmas Simpang IV Sipin. The quantitative descriptive study with a cross-sectional approach was conducted through interviews with 106 patients who were met during a visit to the Puskesmas. Data analysis was conducted with univariate and Cartesius diagram analysis. The results of study obtained an outpatient satisfaction level at Puskesmas Simpang IV Sipin Health Center of 78.63% and it was recommended for Puskesmas Simpang IV Sipin to prioritize efforts to improve service quality by providing service instructions or information, improving administrative services, increasing service timeliness, and increasing accuracy. and accuracy in providing services.
Downloads
References
Moenir HA. Manajemen pelayanan umum di Indonesia. Ed.1. Cet. Jakarta: Jakarta : Bumi Aksara; 2016. 211 p.
Kotler P, Keller KL. Manajemen Pemasaran. edisi 12 J. Jakarta: PT. Indeks; 2016.
Fuentes CM. Measuring hospital service quality: A methodological study. Manag Serv Qual An Int J. 1999;9(4):230–40.
Gaur SS, Xu Y, Quazi A, Nandi S. Relational impact of service providers’ interaction behavior in healthcare. Manag Serv Qual. 2011;21(1):67–87.
Chahal H, Kumari N. Development of multidimensional scale for healthcare service quality (HCSQ) in Indian context. J Indian Bus Res. 2010;2(4):230–55.
Guspianto G, Hubaybah H, Ningsih VR. Quality of Service and its Effect on Patient Value , Patient Satisfaction , and Revisit Intention : Investigation of the Public Health Center in Jambi Province. 2022;10:1865–73.
Syafriana S, Sukandar I, Listiawaty R. Tingkat Kepuasan Pelayanan Kesehatan Di Puskesmas Kebon Handil Kota Jambi Tahun 2020. J Kesmas Jambi. 2020;4(2):17–26.
Yulina Y, Ginting R. Hubungan Kualitas Pelayanan Dengan Kepuasan Pasien Rawat Jalan Di Puskesmas Belawan Tahun 2019. J Kesehat Masy Gizi. 2019;2(1):26–33.
Harahap, Desy Ramadhani; Utami TN. DOI: http://dx.doi.org/10.33846/sf12211 Persepsi Masyarakat Terhadap Kualitas Pelayanan Kesehatan pada Masa Pandemi COVID-19 di Kota Binjai Desy Ramadhani Harahap. 2021;12(April):2019–22.
Fatima T, Malik SA, Shabbir A. Hospital healthcare service quality, patient satisfaction and loyalty: An investigation in context of private healthcare systems. Int J Qual Reliab Manag. 2018;35(6):1195–214.
Eninurkhayatun B, Suryoputro A, Fatmasari EY. Analisis Tingkat Kepuasan Pasien Terhadap Kualitas Pelayanan Rawat Jalan Di Puskesmas Duren Dan Puskesmas Bergas Kabupaten Semarang Tahun 2017. J Kesehat Masy. 2017;5(4):33–42.
Arnaya AA, Niryana IW. PELAYANAN KESEHATAN DI PUSKESMAS MENGWI I 2 . Departemen Bedah Divisi Bedah Saraf , RSUP Sanglah – Denpasar Corresponding Author : adit.arnaya@ymail.com ABSTRAK Pelayanan melalui puskesmas sangat besar peranannya dalam pemerataan kesehatan di Indonesia . J Med Udayana [Internet]. 2021;10(10):5–10. Available from: https://ojs.unud.ac.id/index.php/eum/article/download/79211/41821
Bunet GCE, Lolo WA, Rumondor EM. Analisis Kepuasan Pasien Rawat Jalan Terhadap Mutu Pelayanan Kefarmasian Di Puskesmas Tanawangko. Pharmacon. 2020;9(3):397.
Elwindra, Ruslini P. Analisis Mutu Pelayanan Terhadap Tingkat Kepuasan Dan Minat Berkunjung Kembali Pasien Di Puskesmas Pasar Rebo Tahun 2015. J Persada Husada Indones. 2015;2(7):19–30.
Setiawan D, Ningsih D, Handayani SR. Analisis Tingkat Kepuasan Pasien Terhadap Pelayanan Kefarmasian Di Instalasi Farmasi Rawat Jalan Puskesmas Nawangan Pacitan. J Islam Pharm. 2023;7(2):79–85.
Triwibowo C. Manajemen Pelayanan Keperawatan Di rumah Sakit. Jakarta: CV. Trans Info Media; 2013.
Herlambang S. Manajemen Pelayanan Kesehatan Rumah Sakit: cara mudah memahami manajemen di rumah sakit dan organisasi pelayanan kesehatan lainnya. Yogyakarta: Gosyen Publishing; 2018. 189 p.
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Guspianto, Maya Erni Lobat, Rizaliah Wardiah
This work is licensed under a Creative Commons Attribution 4.0 International License.
Proposed Creative Commons Copyright Notices
1. Proposed Policy for Journals That Offer Open Access
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
Proposed Policy for Journals That Offer Delayed Open Access
Authors who publish with this journal agree to the following terms:
- Authors retain copyright and grant the journal right of first publication, with the work [SPECIFY PERIOD OF TIME] after publication simultaneously licensed under a Creative Commons Attribution License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.
- Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.
- Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).
p-ISSN : 
e-ISSN : 
