Analisis Tingkat Kepuasan Pasien Rawat Jalan di Puskesmas Simpang IV Sipin Kota Jambi

Authors

  • Guspianto Guspianto Program Studi Ilmu Kesehatan Masyarakat, FKIK, Universitas Jambi, Jambi
  • Maya Erni Lobat
  • Rizaliah Wardiah Program Studi Ilmu Kesehatan Masyarakat, FKIK, Universitas Jambi, Jambi

DOI:

https://doi.org/10.22437/jkmj.v7i1.21528

Abstract

Quality is a dynamic condition associated with products, services, people, processes and the environment that meet and exceed expectations. Patient satisfaction was closely related to the quality of health services. This study aims to analyze the level of satisfaction and priorities for improving the quality of services among outpatients at Puskesmas Simpang IV Sipin. The quantitative descriptive study with a cross-sectional approach was conducted through interviews with 106 patients who were met during a visit to the Puskesmas. Data analysis was conducted with univariate and Cartesius diagram analysis. The results of study obtained an outpatient satisfaction level at Puskesmas Simpang IV Sipin Health Center of 78.63% and it was recommended for Puskesmas Simpang IV Sipin to prioritize efforts to improve service quality by providing service instructions or information, improving administrative services, increasing service timeliness, and increasing accuracy. and accuracy in providing services.

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Published

2023-03-31

Issue

Vol. 7 No. 1 (2023): Vol. 7 No. 1 - Maret Tahun 2023

Section

Articles

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Copyright (c) 2023 Guspianto, Maya Erni Lobat, Rizaliah Wardiah

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