THE STUDY ON THE CRISIS MANAGEMENT PRACTICE OF TRAVEL AGENCIES DURING THE PERIOD OF COVID-19 PANDEMIC

Kao Shan Chen; Yi-Hung  Chen

doi:10.22437/jbsmr.v6i1.20361

Authors

Kao Shan Chen Vanung University
Yi-Hung Chen Vanung University, Taoyuan City, Taiwan

DOI:

https://doi.org/10.22437/jbsmr.v6i1.20361

Keywords:

COVID-19, travel agency, crisis management practice, employees' willingness to stay, business operation

Abstract

The main purpose of this paper is to study the impact of travel agencies' crisis management practices on willingness of employee retention and business operations during the COVID-19 outbreak. The results of the study found that there are significant differences in the different statistical variables on crisis management practice and the effect of crisis management practice. Secondly, crisis management practices have a positive impact on employees' willingness to stay. Third, crisis management practices have a positive impact on business operations. Fourth, the talent management, labor force and cost control included in the crisis management practice have a positive impact on willingness of employee retention and business operation.

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