ENHANCING COMPETITIVENESS OF PERUVIAN TEXTILE MSES THROUGH QUALITY MANAGEMENT: A FOCUS ON LEADERSHIP, TRAINING, AND CONTINUOUS IMPROVEMENT
Keywords:
Competitiveness, Employee Training, Micro and Small Enterprises, Quality Management, Textile SectorAbstract
This study examines the impact of quality management on the competitiveness of micro and small enterprises (MSEs) in the Peruvian textile clusters, a sector that is a significant driver of local economic activity. Unlike previous studies, this research provides a comprehensive analysis of the combined influence of leadership, employee training, customer orientation, continuous improvement, and benchmarking on MSE competitiveness. Utilizing a robust quantitative research design, data were collected from 347 participants through a structured survey. The findings reveal a high level of engagement in quality management practices among the surveyed MSEs, with the identified factors significantly contributing to improved productivity, customer satisfaction, and market presence. The originality of this study lies in its in-depth exploration of these quality management dimensions within the specific context of Peruvian textile clusters, offering new insights into their role in driving competitiveness. The implications are particularly relevant for business owners, managers, and policymakers seeking to enhance the sustainability and competitive advantage of textile MSEs in a highly dynamic market environment.
Downloads
References
A. West, M., Lyubovnikova, J., Eckert, R., & Denis, J. L. (2014). Collective leadership for cultures of high-quality health care. Journal of Organizational Effectiveness, 1(3), 240–260. https://doi.org/10.1108/JOEPP-07-2014-0039/FULL/XML
Abu Hashim, N., Mohd Fuzi, N., & Adam, S. (2022). Conceptual framework of kaizen practices on organizational performance. International Journal of Academic Research in Business and Social Sciences, 12(9). https://doi.org/10.6007/IJARBSS/V12-I9/15076
Al Qudah, N. F., Yang, Y., & Anjum, M. A. (2018). Transformational training programs and quality orientation of employees: Does employees’ loyalty matter?. Sustainability 2018, Vol. 10, Page 465, 10(2), 465. https://doi.org/10.3390/SU10020465
Aung, T., Liana, S. R., Htet, A., Bhaumik, A., & Poddar, S. (2024). Mediating financial and hse roles in risk management impact on myanmar construction success. Jurnal Ilmiah Ilmu Terapan Universitas Jambi, 8(1), 379–397. https://doi.org/10.22437/JIITUJ.V8I1.32699
Aydug, D., Himmetoglu, B., & Agaoglu, E. (2020). Usage of benchmarking as organizational development technique in educational organizations. International Journal of Academic Research in Education, 6(1), 16–33. https://doi.org/10.17985/IJARE.814287
Berhe, H. H. (2022). Application of Kaizen philosophy for enhancing manufacturing industries’ performance: exploratory study of Ethiopian chemical industries. International Journal of Quality and Reliability Management, 39(1), 204–235. https://doi.org/10.1108/IJQRM-09-2020-0328/FULL/XML
Bernardes, A., Gabriel, C. S., Cummings, G. G., Zanetti, A. C. B., Leoneti, A. B., Caldana, G., & Maziero, V. G. (2020). Organizational culture, authentic leadership and quality improvement in Canadian healthcare facilities. Revista Brasileira de Enfermagem, 73, e20190732. https://doi.org/10.1590/0034-7167-2019-0732
Bos-Nehles, A. C., & Veenendaal, A. A. R. (2019). Perceptions of HR practices and innovative work behavior: the moderating effect of an innovative climate. The International Journal of Human Resource Management, 30(18), 2661–2683. https://doi.org/10.1080/09585192.2017.1380680
Buyan, R. C., Aylott, J., & Carratt, D. (2020). Improving an acute oncology service (AOS) through collaborative leadership. Leadership in Health Services, 33(3), 265–277. https://doi.org/10.1108/LHS-12-2019-0078/FULL/XML
Cizikiene, J. (2019). The role of leadership in adopting quality management system in social service sector. Journal of Intercultural Management, 11(2), 179–199. https://doi.org/10.2478/JOIM-2019-0014
Danes, S. M., Loy, J. T. C., & Stafford, K. (2008). Business planning practices of family-owned firms within a quality framework. Journal of Small Business Management, 46(3), 395–421. https://doi.org/10.1111/J.1540-627X.2008.00250.X
Elshaer, I. A., & Augustyn, M. M. (2016). Direct effects of quality management on competitive advantage. International Journal of Quality and Reliability Management, 33(9), 1286–1310. https://doi.org/10.1108/IJQRM-07-2014-0086/FULL/XML
Elshaer, I. A., & Augustyn, M. M. (2016). Direct effects of quality management on competitive advantage. International Journal of Quality and Reliability Management, 33(9), 1286–1310. https://doi.org/10.1108/IJQRM-07-2014-0086/FULL/XML
Esaki, K., & Esaki, K. (2016). Common management process model of new tqm based on the situation analysis. Intelligent Information Management, 8(6), 181–193. https://doi.org/10.4236/IIM.2016.86013
Fening, F. A., Pesakovic, G., & Amaria, P. (2008). Relationship between quality management practices and the performance of small and medium size enterprises (SMEs) in Ghana. International Journal of Quality and Reliability Management, 25(7), 694–708. https://doi.org/10.1108/02656710810890881/FULL/XML
Fenwick, C., Howe, J. B., Marshall, S. D., & Landau, I. (2011). Labour and labour-related laws in micro and small enterprises: Innovative regulatory approaches. SSRN Electronic Journal. https://doi.org/10.2139/SSRN.1123305
Ferejo, M. N., Ahmed, H. M. S., Muzeyin, J. R., Amde, S. J., Thomran, M., & Mamuye, F. (2022). Exploring factors affecting growth of micro and small enterprises: Evidence from Ethiopia. International Journal of Sustainable Development and Planning, 17(5), 1523–1533. https://doi.org/10.18280/IJSDP.170516
Fernandes, A. A. R., & Solimun, S. (2018). The mediation effect of customer satisfaction in the relationship between service quality, service orientation, and marketing mix strategy to customer loyalty. Journal of Management Development, 37(1), 76–87. https://doi.org/10.1108/JMD-12-2016-0315/FULL/XML
Gadenne, D., & Sharma, B. (2009). An investigation of the hard and soft quality management factors of Australian SMEs and their association with firm performance. International Journal of Quality and Reliability Management, 26(9), 865–880. https://doi.org/10.1108/02656710910995064/FULL/XML
Ghassibe, M., Appendino, M., & Mahmoudi, S. E. (2019). SME Financial Inclusion for Sustained growth in the Middle East and Central Asia. IMF Working Papers, 19(209). https://doi.org/10.5089/9781513509112.001
Hambali, Muh., & Idris, I. (2020). Transformational leadership, organizational culture, quality assurance, and organizational performance: case study in islamic higher education institutions (iheis). Jurnal Aplikasi Manajemen, 18(3), 572–587. https://doi.org/10.21776/UB.JAM.2020.018.03.18
Hartline, M. D., & Ferrell, O. C. (1996). The management of customer-contact service employees: An empirical investigation. Journal of marketing, 60(4), 52-70. https://doi.org/10.1177/002224299606000406
Hidayati, A., Susanti, E., Jamalong, A., Ginting, D., Suwanto, W., & Arifin, A. (2024). Marketing analytics in the era of digital-based marketing strategy. Jurnal Ilmiah Ilmu Terapan Universitas Jambi, 8(1), 61–75. https://doi.org/10.22437/JIITUJ.V8I1.31908
Huang, W., Yin, H., Choi, S., & Muhammad, M. (2022). Micro and small-sized enterprises’ sustainability-oriented innovation for COVID-19. Sustainability 2022, Vol. 14, Page 7521, 14(12), 7521. https://doi.org/10.3390/SU14127521
Jalil, M. F., Ullah, W., & Ahmed, Z. (2021). Training perception and innovative behavior of SME employees: Examining the mediating effects of firm commitment. SAGE Open, 11(4). https://doi.org/10.1177/21582440211067250/ASSET/IMAGES/LARGE/10.1177_21582440211067250-FIG3.JPEG
Jang, J. H., Kim, S. S., & Kim, S. (2020). Educational simulation program based on Korean triage and acuity scale. International Journal of Environmental Research and Public Health 2020, Vol. 17, Page 9018, 17(23), 9018. https://doi.org/10.3390/IJERPH17239018
Jun, M., Cai, S., & Shin, H. (2006). TQM practice in maquiladora: Antecedents of employee satisfaction and loyalty. Journal of Operations Management, 24(6), 791–812. https://doi.org/10.1016/J.JOM.2005.09.006
Kapçiu, R., Preni, B., Kalluçi, E., & Kosova, R. (2024). Modeling inflation dynamics using the logistic model: Insights and findings. Jurnal Ilmiah Ilmu Terapan Universitas Jambi, 8(1), 364–378. https://doi.org/10.22437/JIITUJ.V8I1.32605
Keeler, C., & Curtis, A. C. (2023). Introduction to statistical hypothesis testing in nursing research. American Journal of Nursing, 123(7), 53–55. https://doi.org/10.1097/01.NAJ.0000944936.37768.29
Laohavichien, T., Fredendall, L. D., & Cantrell, R. S. (2011). Leadership and quality management practices in Thailand. International Journal of Operations and Production Management, 31(10), 1048–1070. https://doi.org/10.1108/01443571111172426/FULL/XML
Lee, A., Lyubovnikova, J., Tian, A. W., & Knight, C. (2020). Servant leadership: A meta-analytic examination of incremental contribution, moderation, and mediation. Journal of Occupational and Organizational Psychology, 93(1), 1–44. https://doi.org/10.1111/JOOP.12265
Magd, H. A. E. (2008). Understanding benchmarking in Egyptian organizations: An empirical analysis. Benchmarking, 15(6), 742–764. https://doi.org/10.1108/14635770810915922/FULL/XML
Mason, R. M., Salipante, P., & Robinson, G. (1992). Understanding quality in engineering service organizations. 468–472. https://doi.org/10.1109/PICMET.1991.183694
Mezgebo, G. K., Ymesel, T., & Tegegne, G. (2017). Do micro and small business enterprises economically empower women in developing countries? Evidences from Mekelle city, Tigray, Ethiopia. Journal of Organizational Change Management, 30(5), 767–778. https://doi.org/10.1108/JOCM-12-2016-0257/FULL/XML
Mo, N. T., Binh, N. T., Nhung, L. T., Hung, P. H., Cu, H. M., Linh, N. T., & Hai, T. Van. (2024). Employee satisfaction, engagement and financial performance in stock brokerage companies. Jurnal Ilmiah Ilmu Terapan Universitas Jambi, 8(1), 284–299. https://doi.org/10.22437/JIITUJ.V8I1.32199
Mosadeghrad, A. M. (2012). Towards a theory of quality management: an integration of strategic management, quality management and project management. International Journal of Modelling in Operations Management, 2(1), 89. https://doi.org/10.1504/IJMOM.2012.043962
Mosadeghrad, A. M. (2015). Developing and validating a total quality management model for healthcare organisations. TQM Journal, 27(5), 544–564. https://doi.org/10.1108/TQM-04-2013-0051/FULL/XML
Nasir, A. M., & Hadijah, H. (2019). The effectiveness of problem-based learning model with the assistance of animation media on tetragon material to the students mathematic learning achievement of grade vii smp negeri 5 Mandai. Malikussaleh Journal of Mathematics Learning (MJML), 2(1), 13–18. https://doi.org/10.29103/MJML.V2I1.2126
Ooi, K. B., Lin, B., Tan, B. I., & Chong, A. Y. L. (2011). Are TQM practices supporting customer satisfaction and service quality? Journal of Services Marketing, 25(6), 410–419. https://doi.org/10.1108/08876041111161005/FULL/XML
Pertiwi, I., & Prijadi, R. (2018). Sustaining the development of MSEs in Indonesia: The moderating effects of the environment. E3S Web of Conferences, 74, 04006. https://doi.org/10.1051/E3SCONF/20187404006
Poksinska, B., Dahlgaard, J. J., & Antoni, M. (2002). The state of ISO 9000 certification: A study of Swedish organizations. TQM Magazine, 14(5), 297–306. https://doi.org/10.1108/09544780210439734/FULL/XML
Popli, S., & Rizvi, I. A. (2016). Drivers of employee engagement: The role of leadership style. Global business review, 17(4), 965-979. https://doi.org/10.1177/0972150916645701
Prakash, G. (2018). Quality in higher education institutions: insights from the literature. TQM Journal, 30(6), 732–748. https://doi.org/10.1108/TQM-04-2017-0043/FULL/XML
Purwanti, P. A. P., Putra, I. K. K., Setyari, N. P. W., & Astariyani, L. G. (2022). The role of mses loan in achieving inclusive development in Bali Province. Jurnal Ekonomi Pembangunan: Kajian Masalah Ekonomi Dan Pembangunan, 23(1), 110–122. https://doi.org/10.23917/JEP.V23I1.16811
Rastoder, A., Nurovic, E., Smajic, E., & Mekic, E. (2015). Perceptions of students towards quality of services at private higher education institution in Bosnia and Herzegovina. European Researcher. Series A, 12(101), 783–790. https://doi.org/10.13187/er.2015.101.783
Salvy, S. J., Carandang, K., Vigen, C. L. P., Concha-Chavez, A., Sequeira, P. A., Blanchard, J., Diaz, J., Raymond, J., & Pyatak, E. A. (2020). Effectiveness of social media (Facebook), targeted mailing, and in-person solicitation for the recruitment of young adult in a diabetes self-management clinical trial. Clinical Trials, 17(6), 664–674. https://doi.org/10.1177/1740774520933362
Sanchez-Lizarraga, M. A., Limon-Romero, J., Tlapa, D., Baez-Lopez, Y., Puente, C., Puerta-Sierra, L., & Ontiveros, S. (2020). ISO 9001 standard: Developing and validating a survey instrument. IEEE Access, 8, 190677–190688. https://doi.org/10.1109/ACCESS.2020.3029744
Sarb, A., Buja, U. C., Nagy-Onita, D., Itul, L., & Popa, M. (2021). Prediction of defects using machine learning techniques in order to improve quality management system-A case study. MATEC Web of Conferences, 343, 05010. https://doi.org/10.1051/MATECCONF/202134305010
Scheel, A. M., Tiokhin, L., Isager, P. M., & Lakens, D. (2021). Why hypothesis testers should spend less time testing hypotheses. Perspectives on Psychological Science, 16(4), 744-755. https://doi.org/10.1177/1745691620966795
Sells, S. P., Smith, T. E., & Sprenkle, D. H. (1995). Integrating qualitative and quantitative research methods: A research model. Family Process, 34(2), 199–218. https://doi.org/10.1111/J.1545-5300.1995.00199.X
Sfantou, D. F., Laliotis, A., Patelarou, A. E., Sifaki-Pistolla, D., Matalliotakis, M., & Patelarou, E. (2017). Importance of leadership style towards quality of care measures in healthcare settings: A systematic review. Healthcare 2017, Vol. 5, Page 73, 5(4), 73. https://doi.org/10.3390/HEALTHCARE5040073
Sibonde, A. H., & Dassah, M. O. (2021). The relationship between employee motivation and service quality: Case study of a selected municipality in the Western Cape province, South Africa. Africa’s Public Service Delivery & Performance Review, 9(1), 12. https://doi.org/10.4102/APSDPR.V9I1.499
Sila, I., & Ebrahimpour, M. (2005). Critical linkages among TQM factors and business results. International Journal of Operations and Production Management, 25(11), 1123–1155. https://doi.org/10.1108/01443570510626925/FULL/XML
Staniskiene, E., Daunoriene, A., & Stankeviciute, Z. (2018). Continuous improvement of employee engagement: Impact on quality management system. Environmental Research, Engineering and Management, 74(4), 7–18. https://doi.org/10.5755/J01.EREM.74.4.22119
Stuber, J. M., Middel, C. N. H., Mackenbach, J. D., Beulens, J. W. J., & Lakerveld, J. (2020). Successfully recruiting adults with a low socioeconomic position into community-based lifestyle programs: A qualitative study on expert opinions. International Journal of Environmental Research and Public Health 2020, Vol. 17, Page 2764, 17(8), 2764. https://doi.org/10.3390/IJERPH17082764
Suárez-Barraza, M. F., Miguel-Dávila, J. A., & Morales-Contreras, M. F. (2021). Application of Kaizen-Kata methodology to improve operational problem processes. A case study in a service organization. International Journal of Quality and Service Sciences, 13(1), 29–44. https://doi.org/10.1108/IJQSS-07-2020-0113/FULL/XML
Suparyati, A., Remi, S. S., Wibowo, K., & Muljarijadi, B. (2022). The Effect of Micro and Small Business (Mses) Performance on Inclusive Growth in Indonesia: Panel Dynamic Simultaneous Equation Model. https://doi.org/10.4108/EAI.3-8-2021.2315086
Talib, H. A., Mohd Ali, K. A., & Idris, F. (2009). A review of relationship between quality management and organizational performance: A study of food processing SMEs. Proceedings - 2009 2nd IEEE International Conference on Computer Science and Information Technology, ICCSIT 2009, 302–306. https://doi.org/10.1109/ICCSIT.2009.5234403
Tate, K., Penconek, T., Dias, B. M., Cummings, G. G., & Bernardes, A. (2023). Authentic leadership, organizational culture and the effects of hospital quality management practices on quality of care and patient satisfaction. Journal of Advanced Nursing, 79(8), 3102–3114. https://doi.org/10.1111/JAN.15663
Terziovski, M. (2006). Quality management practices and their relationship with customer satisfaction and productivity improvement. Management Research News, 29(7), 414–424. https://doi.org/10.1108/01409170610690871/FULL/XML
Vorhies, D. W., & Morgan, N. A. (2005). Benchmarking marketing capabilities for sustainable competitive advantage. Journal of marketing, 69(1), 80-94. https://doi.org/10.1509/JMKG.69.1.80.55505
Wong, W. P., & Wong, K. Y. (2008). A review on benchmarking of supply chain performance measures. Benchmarking, 15(1), 25–51. https://doi.org/10.1108/14635770810854335/FULL/XML
Yadewani, D., Pandi, O. D., Syafrani, Nurofik, A., & Poddar, S. (2024). Impact of government policies on the knowledge base of sustainable small and medium-sized enterprises. Jurnal Ilmiah Ilmu Terapan Universitas Jambi, 8(1), 251–266. https://doi.org/10.22437/JIITUJ.V8I1.31884
Yahaya, J. H., Tareen, A., Deraman, A., & Hamdan, A. R. (2017). Software quality and productivity model for small and medium enterprises. International Journal of Advanced Computer Science and Applications, 8(5). https://doi.org/10.14569/IJACSA.2017.080539
Yusuf, Rr. N. Z., Sawitri, D., & Farhan, D. (2021). The effect of training on employee performance mediated by service quality. MEC-J (Management and Economics Journal), 5(2), 143–152. https://doi.org/10.18860/MEC-J.V5I2.12014
Zhou, K. Z., Brown, J. R., & Dev, C. S. (2009). Market orientation, competitive advantage, and performance: A demand-based perspective. Journal of Business Research, 62(11), 1063–1070. https://doi.org/10.1016/J.JBUSRES.2008.10.001
Zieithml, V., Parazuman, A., & Berry, L. (1993). Calidad total en la gestión de servicios: Cómo lograr el equilibrio entre las percepciones y las expectativas de los consumidores. Publicado Con El Consentimiento de La Editorial “The Free Press” A División of Macmillan, Inc. USA, 273.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Marco Antonio Ledesma Munive
This work is licensed under a Creative Commons Attribution 4.0 International License.