EMPLOYEE SATISFACTION, ENGAGEMENT AND FINANCIAL PERFORMANCE IN STOCK BROKERAGE COMPANIES
DOI:
https://doi.org/10.22437/jiituj.v8i1.32199Keywords:
Financial Performance, Job Satisfaction, Securities CompaniesAbstract
In the context of human resources in the securities industry being depleted after the Covid-19 pandemic, with strong fluctuations and many risks, maintaining and improving the quality of human resources to meet the, an urgent new development stage for the sustainable development of securities companies. Recent studies around the world to meet the needs of workers mostly focus on fields such as banking, manufacturing, etc. The results show that leadership style or salary has a direct impact on meeting the needs of workers. However, the securities industry with young human resources in developing countries like Vietnam has its own differences. The goal of the study is to clarify the relationship between satisfaction, engagement and financial performance in securities companies in Vietnam after the Covid-19 pandemic. Sample data was collected online by the authors from 225 employees working at securities companies in Vietnam, in the period from September 2023 to December 2023. Using quantitative research on the PLS-SEM linear structural model on SPSS 20 and AMOS 20 software, the results show that securities employees are not really satisfied with their current job, identifying 2 factors. Factors that have a strong influence on the financial performance of securities companies include: (1) Training and advancement and (2) Working environment. This is consistent with the characteristics of securities human resources in Vietnam. The study adds to the understanding of meeting employee needs through training and improving the work environment, which in turn will improve a company's financial performance.
Downloads
References
Adams, J. S. (1965). Inequity in social exchange. In Advances in experimental social psychology (Vol. 2, pp. 267-299): Elsevier.
Agbozo, G. K., Owusu, I. S., Hoedoafia, M. A., & Atakorah, Y. B. (2017). The effect of work environment on job satisfaction: Evidence from the banking sector in Ghana. Journal of Human Resource Management, 5(1), 12-18.
Arifin, Z., Nirwanto, N., & Manan, A. (2019). Improving the effect of work satisfaction on job performance through employee engagement. International Journal of Multi-Discipline Science (IJ-MDS), 2(1), 1-9.
Asghar, S., & Oino, D. I. (2017). Leadership styles and job satisfaction. Asghar, S., & Oino, I.(2018). Leadership Styles and Job Satisfaction, Market Forces, 13(1), 1-13.
Bakotic, D. (2016). Relationship between job satisfaction and organisational performance. Economic research-Ekonomska istraživanja, 29(1), 118-130.
Belias, D., & Koustelios, A. (2014). Organizational culture and job satisfaction: A review. International Review of Management and Marketing, 4(2), 132-149.
Belias, D., Rossidis, I., Papademetriou, C., & Mantas, C. (2022). Job satisfaction as affected by types of leadership: A case study of Greek tourism sector. Journal of Quality Assurance in Hospitality & Tourism, 23(2), 299-317.
Birbirsa, Z. A., & Lakew, D. M. (2020). The effect of leadership style on the job satisfaction of micro and small enterprises. International research journal of business studies, 13(1), 27-32.
Cameron, K. S., Freeman, S. J., & Mishra, A. K. (1991). Best practices in white-collar downsizing: Managing contradictions. Academy of management perspectives, 5(3), 57-73.
Cano, E. A. A., Olano, M. L. R., Ruanto, F. M. O., Ong, X. V. G., Medel, M. A. T., Nery, J. J. D., . . . Pingol, M. R. V. (2023). A phenomenological study of Filipino Medical Technologists’ forces for perceived job satisfaction amidst COVID-19 pandemic in the Philippines. Journal of Public Health and Emergency, 7.
Chang, H. (2017). Does leadership matter? Study of leadership style, job performance and job satisfaction. Poslovna ekonomija, 12(2).
Chang, S. C., & Lee, M. S. (2007). A study on relationship among leadership, organizational culture, the operation of learning organization and employees' job satisfaction. The learning organization, 14(2), 155-185.
Dharmanegara, I. B. A., Sitiari, N. W., & Wirayudha, I. (2016). Job competency and work environment: the effect on job satisfaction and job performance among SMEs worker. IOSR Journal of Business and Management (iOSR-JBM), 18(1), 19-26.
Erniwati, S., Ramly, M., & Alam, R. (2020). Leadership style, organizational culture and job satisfaction at employee performance. Point Of View Research Management, 1(3), 09-18.
Girdwichai, L., & Sriviboon, C. (2020). Employee motivation and performance: do the work environment and the training matter? Journal of Security & Sustainability Issues, 9.
Herzberg, F. (2017). Motivation to work: Routledge.
Hsiao, J.-M., & Lin, D. S. (2018). The impacts of working conditions and employee competences of fresh graduates on job expertise, salary and job satisfaction. Journal of Reviews on Global Economics, 7, 246-259.
Huang, W.-R. (2019). Job training satisfaction, job satisfaction, and job performance. Career Development and Job Satisfaction, 25.
Idris, I., Adi, K. R., Soetjipto, B. E., & Supriyanto, A. S. (2020). The mediating role of job satisfaction on compensation, work environment, and employee performance: Evidence from Indonesia. Entrepreneurship and Sustainability Issues, 8(2), 735.
Iqbal, S., Guohao, L., & Akhtar, S. (2017). Effects of job organizational culture, benefits, salary on job satisfaction ultimately affecting employee retention. Review of Public Administration and Management, 5(3), 1-7.
Judge, T. A., Zhang, S. C., & Glerum, D. R. (2020). Job satisfaction. Essentials of job attitudes and other workplace psychological constructs, 207-241.
Kabir, M., & Parvin, M. M. (2011). Factors affecting employee job satisfaction of pharmaceutical sector. Australian journal of business and management research, 1(9), 113-123.
Kessler, S. R., Lucianetti, L., Pindek, S., Zhu, Z., & Spector, P. E. (2020). Job satisfaction and firm performance: Can employees’ job satisfaction change the trajectory of a firm’s performance? Journal of Applied Social Psychology, 50(10), 563-572.
Khaliq, A. (2021). Effect of salary, promotion, and relationships with colleagues on secondary school teachers’ job satisfaction. Pakistan Journal of Educational Research and Evaluation (PJERE), 4(1).
Kuhlen, R. G. (1963). Needs, perceived need satisfaction opportunities and satisfaction with occupation. Journal of applied psychology, 47(1), 56.
Liu, Y., Aungsuroch, Y., & Yunibhand, J. (2016). Job satisfaction in nursing: a concept analysis study. International nursing review, 63(1), 84-91.
Lund, D. B. (2003). Organizational culture and job satisfaction. Journal of business & industrial marketing, 18(3), 219-236.
Madhani, P. M. (2010). Resource based view (RBV) of competitive advantage: an overview. Resource based view: concepts and practices, Pankaj Madhani, ed, 3-22.
Mahssouni, R., Touijer, M. N., & Makhroute, M. (2022). Employee Compensation, Training and Financial Performance during the COVID-19 Pandemic. Journal of Risk and Financial Management, 15(12), 559.
Maslow, A. H. (1943). Conflict, frustration, and the theory of threat. In Contemporary Psychopathology: A Source Book (pp. 588-594): Harvard University Press.
Maslow, A. H. (1954). The instinctoid nature of basic needs. Journal of personality.
McGregor, D. (1960). Theory X and theory Y. Organization theory, 358(374), 5.
Mozaffari, F., Rahimi, M., Yazdani, H., & Sohrabi, B. (2023). Employee attrition prediction in a pharmaceutical company using both machine learning approach and qualitative data. Benchmarking: An International Journal, 30(10), 4140-4173.
Muguongo, M. M., Muguna, A. T., & Muriithi, D. K. (2015). Effects of compensation on job satisfaction among secondary school teachers in Maara Sub-County of Tharaka Nithi County, Kenya. Journal of Human Resource Management, 3(6), 47-59.
Mulinge, M., & Mueller, C. W. (1998). Employee job satisfaction in developing countries: The case of Kenya. World Development, 26(12), 2181-2199.
Munir, R. I. S., & Rahman, R. A. (2016). Determining dimensions of job satisfaction using factor analysis. Procedia economics and finance, 37, 488-496.
Muslichah, M., & Asrori, S. (2018). The Effect of Transformational Leadership Style on Job Satisfaction with Trust-In-Leader as Intervening Variable. Journal of Innovation in Business and Economics, 2(02), 61-70.
Nguyen, C. (2020). The impact of training and development, job satisfaction and job performance on young employee retention. Job Satisfaction and Job Performance on Young Employee Retention (May 1, 2020).
Okechukwu, W. (2017). Influence of training and development, employee performance on job satisfaction among the staff. Journal of Technology Management and Business, 4(1).
Paposa, K. K., & Kumar, Y. M. (2019). Impact of training and development practices on job satisfaction: A study on faculty members of technical education institutes. Management and Labour Studies, 44(3), 248-262.
Purwanto, A. (2020). The role of job satisfaction in the relationship between transformational leadership, knowledge management, work environment and performance. Solid State Technology.
Rahayu, M., Rasid, F., & Tannady, H. (2019). The effect of career training and development on job satisfaction and its implications for the organizational commitment of regional secretariat (SETDA) employees of Jambi provincial government. International Review of Management and Marketing, 9(1), 79.
Raziq, A., & Maulabakhsh, R. (2015). Impact of working environment on job satisfaction. Procedia economics and finance, 23, 717-725.
Riyanto, S., Endri, E., & Herlisha, N. (2021). Effect of work motivation and job satisfaction on employee performance: Mediating role of employee engagement. Problems and Perspectives in Management, 19(3), 162.
Sadiartha, A. A. N. G., & Sitorus, S. A. (2018). Organizational culture, communication and leadership style on job satisfaction. International Journal of Research in Business and Social Science (2147-4478), 7(4), 1-9.
Sahibzada, A., & Khawrin, M. (2023). The relationship between salary and recognition on job satisfaction: a study of Paktia university lecturers. VIDYA-A JOURNAL OF GUJARAT UNIVERSITY, 2(1), 74-78.
Sangperm, N., & Jermsittiparsert, K. (2019). The effect of organization learning culture, physical work place environment, employee trust, employee satisfaction on employee performance of Thailand pharmaceutical industry. Systematic Reviews in Pharmacy, 10(2).
Spector, P. E. (1997). Job satisfaction: Application, assessment, causes, and consequences (Vol. 3): Sage.
Tabvuma, V., Georgellis, Y., & Lange, T. (2015). Orientation training and job satisfaction: A sector and gender analysis. Human Resource Management, 54(2), 303-321.
Tio, E. (2014). The impact of working environment towards employee job satisfaction: a case study In PT. X. iBuss Management, 2(1).
Turangan, J. A., Setiawan, F. P., & No, J. T. D. R. (2022). The Effect of Compensation, Work Environment, and Organization Culture on Employee Job Satisfaction. International Journal of Advanced Engineering and Management Research, 7(04), 36-44.
Vroom, V. H. (1964). Work and motivation.
Willem, A., & Buelens, M. (2007). Knowledge sharing in public sector organizations: The effect of organizational characteristics on interdepartmental knowledge sharing. Journal of public administration research and theory, 17(4), 581-606.
Wolf, M. G. (1970). Nedd gratification theory: A theoretical reformulation of job satisfaction/dissatisfaction and job motivation. Journal of applied psychology, 54(1p1), 87.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2024 Nguyen Thi Mo, Nguyen Thanh Binh, Le Thi Nhung, Pham Huy Hung, Hoang Manh Cu, Nguyen Thuy Linh, Tran Van Hai
This work is licensed under a Creative Commons Attribution 4.0 International License.