Studi Kualitatif Tentang Peran Kepala Puskesmas di Kabupaten Tanjung Jabung Barat Terhadap Peningkatan Mutu Pelayanan Kesehatan
DOI:
https://doi.org/10.22437/jkmj.v3i1.7646Abstract
PUSKESMAS sebagai salah satu fasilitas kesehatan tingkat pertama menyediakan berbagai pelayanan kesehatan dasar bagi masyarakat. Keberadaan PUSKESMAS di setiap wilayah kerja dalam rangka mendukung pencapaian derajat kesehatan masyarakat yang setingi-tingginya melalui upaya kesehatan masyarakat. Pelayanan kesehatan yang disediakan oleh PUSKESMAS kepada masyarakat meliputi perencanaan, pelaksanaan, evaluasi, pencatatan dan pelaporan. Seluruh komponen pelayanan kesehatan dasar di PUSKESMAS ini selanjutnya diatur dalam suatu sistem. Penelitian ini bertujuan untuk melihat sejauh mana Peran Kepala PUSKESMAS dalam Upaya Peningkatan Mutu Pelayanan Kesehatan. Jenis penelitian ini adalah penelitian kualitatif dengan melibatkan 16 orang pimpinan PUSKESMAS yang ada di Kabupaten Tanjung Jabung Barat. Hasil penelitian menunjukkan bahwa mayoritas informan memiliki masa kerja diantara 6 – 15 tahun, tingkat pendidikan Sarjana/Profesi, dan telah mengikuti pelatihan manajemen PUSKESMAS. Dapat dideskripsikan bahwa informan mampu menceritakan tentang tahapan perencanaan program kegiatan di PUSKESMAS dengan melibatkan beberapa staf yang terkait. Informan juga mampu menjelaskan begaimana mekanisme pengambilan keputusan, khususnya yang berhubungan dengan pelaksanaan pelayanan di PUSKESMAS. Para kepala PUSKESMAS berupaya untuk meningkatkan kemampuan kepemimpinan, karena setiap orang memiliki gaya kepemimpinan yang berbeda.
Kata Kunci: Peran, Kepala PUSKESMAS, Mutu Pelayanan
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