Analisis Tingkat Kepuasan Di Puskesmas Pakuan Baru Kota Jambi Tahun 2020

Authors

  • Ririn Rosnardi Program Studi Ilmu Kesehatan Masyarakat STIKES Harapan Ibu Kota Jambi
  • Sugiarto Sugiarto Program Studi Ilmu Kesehatan Masyarakat STIKES Harapan Ibu Kota Jambi
  • Aidil Hafiz Program Studi Ilmu Kesehatan Masyarakat STIKES Harapan Ibu Kota Jambi

DOI:

https://doi.org/10.22437/jkmj.v4i2.10564

Abstract

Kepuasan pasien pada salah satu penyedia layanan kesehatan di negara ASEAN tahun 2016 adalah sebesar 79% dan hal ini masih dibawah standar yang telah ditetapkan, dimana kepuasan pasien harus melebihi 80%. Mutu pelayanan kesehatan di Indonesia sendiri masih rendah dibuktikan dengan peningkatan angka kesakitan di Indonesia khususnya di Indonesia bagian timur yang mencapai 40%. Penelitian ini merupakan penelitian deskriptif kuantitatif dengan teknik pengambilan sampel secara accidental sampling dan teknik analisis menggunakan Importance Performance Analysis (IPA) dengan diagram kartesius. Tingkat kepuasan pasien berdasarkan seluruh dimensi (tangible, responsiveness, reliability, assurance dan empathy) di Puskesmas Pakuan Baru Kota Jambi Tahun 2020 adalah sebesar 98,6%. Kepuasan pasien terhadap pelayanan di Puskesmas Pakuan Baru Kota Jambi berdasarkan seluruh dimensi kualitas pelayanan termasuk kedalam kategori sangat baik.

Kata Kunci: Kepuasan pasien, kualitas pelayanan

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Published

2020-09-23

Issue

Vol. 4 No. 2 (2020): Vol. 4 - No. 2 - September 2020

Section

Articles

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  1. Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See The Effect of Open Access).