The Influence of Transformational Leadership, Service Motivation of Administrative Staff, School Organizational Climate on the Quality of Administrative Services at Padang City State Senior High Schools

Abstract

This study aimed to develop and evaluate a structural model explaining the quality of administrative services through transformational leadership, service motivation, and school organizational climate in public senior high schools. A quantitative causal design was employed involving 90 teachers from three public senior high schools in Padang City. Data were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings indicate that the proposed model demonstrates substantial explanatory power (R² = 0.707), adequate predictive relevance (Q² > 0), and good model fit (SRMR = 0.091), suggesting that transformational leadership, service motivation, and school organizational climate collectively provide a robust framework for explaining administrative service quality. The novelty of this study lies in integrating these three organizational factors into a single structural model to explain administrative service quality. Practically, the findings highlight the importance of strengthening leadership practices, enhancing service motivation, and fostering a supportive organizational climate to improve the quality of administrative services in schools.