EKASARI, N. PENGARUH SERVICE DELIVERY DAN SERVICE QUALITY TERHADAP LOYALITAS PELANGGAN PADA PT.BFI FINANCE CABANG JAMBI. Jurnal Manajemen Terapan dan Keuangan, [S. l.], v. 1, n. 1, p. 51 -62, 2012. DOI: 10.22437/jmk.v1i1.1781. Disponível em: https://online-journal.unja.ac.id/mankeu/article/view/1781. Acesso em: 29 jun. 2024.