Hilal, Zaimah, Subang Aini, and Dwi Rahmawati. “Analysis Of Quality Of Service Factors On Patient Satisfaction In Specialist Polyclinics Rsud Kh Daud Arif Kuala Tungkal, Tanjungjabung Barat, Jambi : Tangible (bukti fisik), Reability (keandalan), Responsiveness (daya tanggap), Assurance (jaminan), Emphaty (empati)”. Jambi Medical Journal : Jurnal Kedokteran dan Kesehatan 11, no. 3 (July 7, 2024): 340-346. Accessed July 22, 2024. https://online-journal.unja.ac.id/kedokteran/article/view/18672.