Andra Y, Arsya V, Besra E. THE EFFECT OF E-SERVICE QUALITY AND PERCEIVED VALUE ON E-TRUST WITH E-SATISFACTION AS A MEDIATION VARIABLE (STUDY ON CUSTOMERS WHO ONLINE SHOPPING IN THE SHOPEE APP DURING COVID-19 PENDEMIC IN INDONESIA). JBSMR [Internet]. 2021Dec.31 [cited 2024Jul.1];5(1):108-17. Available from: https://online-journal.unja.ac.id/jbsmr/article/view/16934