1.
Purwianti L, Siska Khoviati L. ANALYSIS EFFECT OF SERVICE RECOVERY ON CUSTOMER LOYALTY WITH SATISFACTION AND WOM (WORD OF MOUTH) AS MEDIATION VARIABLES AT FOUR-STAR HOTELS IN BATAM CITY. JBSMR [Internet]. 2021 Jun. 30 [cited 2025 Apr. 28];4(2):154-8. Available from: https://online-journal.unja.ac.id/jbsmr/article/view/12524