Saputra S, Lady L. THE EFFECT OF COMMUNICATION AND CONFLICT HANDLING ON BANK CUSTOMER LOYALTY THROUGH SATISFACTION AS MEDIATING VARIABLE IN RIAU ISLAND PROVINCE INDONESIA. JBSMR [Internet]. 2018Dec.28 [cited 2024Nov.6];2(1):1-7. Available from: https://online-journal.unja.ac.id/jbsmr/article/view/6454