Andra, Yefrinal, Verinita Arsya, and Eri Besra. “THE EFFECT OF E-SERVICE QUALITY AND PERCEIVED VALUE ON E-TRUST WITH E-SATISFACTION AS A MEDIATION VARIABLE (STUDY ON CUSTOMERS WHO ONLINE SHOPPING IN THE SHOPEE APP DURING COVID-19 PENDEMIC IN INDONESIA)”. JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW 5, no. 1 (December 31, 2021): 108-117. Accessed November 26, 2024. https://online-journal.unja.ac.id/jbsmr/article/view/16934.