Saputra, Suyono, and Lady Lady. “THE EFFECT OF COMMUNICATION AND CONFLICT HANDLING ON BANK CUSTOMER LOYALTY THROUGH SATISFACTION AS MEDIATING VARIABLE IN RIAU ISLAND PROVINCE INDONESIA”. JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW 2, no. 1 (December 28, 2018): 1-7. Accessed November 6, 2024. https://online-journal.unja.ac.id/jbsmr/article/view/6454.