ANDRA, Y. .; ARSYA, V. .; BESRA, E. THE EFFECT OF E-SERVICE QUALITY AND PERCEIVED VALUE ON E-TRUST WITH E-SATISFACTION AS A MEDIATION VARIABLE (STUDY ON CUSTOMERS WHO ONLINE SHOPPING IN THE SHOPEE APP DURING COVID-19 PENDEMIC IN INDONESIA). JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW, [S. l.], v. 5, n. 1, p. 108-117, 2021. DOI: 10.22437/jbsmr.v5i1.16934. Disponível em: https://online-journal.unja.ac.id/jbsmr/article/view/16934. Acesso em: 26 nov. 2024.