PURWIANTI, L.; SISKA KHOVIATI, L. . ANALYSIS EFFECT OF SERVICE RECOVERY ON CUSTOMER LOYALTY WITH SATISFACTION AND WOM (WORD OF MOUTH) AS MEDIATION VARIABLES AT FOUR-STAR HOTELS IN BATAM CITY. JOURNAL OF BUSINESS STUDIES AND MANGEMENT REVIEW, [S. l.], v. 4, n. 2, p. 154-158, 2021. DOI: 10.22437/jbsmr.v4i2.12524. Disponível em: https://online-journal.unja.ac.id/jbsmr/article/view/12524. Acesso em: 23 jul. 2024.