SUSILO, Andrianto; IKHSAN, Ridho Bramulya. After-sales service to increase customer satisfaction: application of importance performance analysis method. JOURNAL OF BUSINESS STUDIES AND MANAGEMENT REVIEW, [S. l.], v. 3, n. 2, p. 1–7, 2020. DOI: 10.22437/jbsmr.v3i2.9698. Disponível em: https://online-journal.unja.ac.id/jbsmr/article/view/9698. Acesso em: 29 apr. 2025.